Privacy Policy (IM Web Pros)

1) Introduction

IM Web Pros (“IM Web Pros,” “we,” “us,” “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our ads, contact us, or use our services (collectively, the “Services”).

2) Scope

This Policy applies to information collected on our website and related pages/forms, through email, phone, text, and other communications with us, and through our marketing campaigns (including lead forms and ad interactions).

If you are a client and we process personal information on your behalf (for example, data you collect through a website or marketing system we build/manage for you), you may be the “controller” of that data. In those cases, your own privacy notice and instructions govern, and we act as a “processor/service provider” where applicable.

3) Information We Collect

A) Information you provide to us

• Identifiers: name, email address, phone number, business name, job title
• Inquiry details: what you’re looking for, project details, budget ranges, timelines
• Communications: messages you send us (email, chat, SMS, calls, voicemail)
• Scheduling/meeting info: appointment requests and availability

B) Information collected automatically (online activity)

• Device and network info: IP address, device type, browser type/version, operating system
• Usage data: pages viewed, links clicked, time spent, referring pages, approximate location (derived from IP)
• Cookie and similar technology data: cookie identifiers, pixels, tags, and related event data

C) Information from third parties

• Advertising/analytics partners (for example, to measure ad performance and conversions)
• Social platforms if you interact with our pages/ads or use integrated lead forms

We do not intentionally collect “sensitive” personal information (as defined by some laws) unless you voluntarily provide it. Please avoid sharing sensitive details in free-text fields.

4) How We Use Information

• Provide quotes, consultations, audits, and requested services
• Respond to inquiries and provide customer support
• Send service-related messages (including confirmations and follow-ups)
• Send marketing communications when you opt in, and allow you to unsubscribe at any time
• Improve our website, offers, and service delivery
• Monitor, prevent, and detect fraud, abuse, and security incidents
• Comply with legal obligations and enforce agreements

5) Legal Bases (for visitors in the EEA/UK, where applicable)

• Consent (for certain marketing and cookie activities)
• Contract (to provide requested services)
• Legitimate interests (to operate, secure, and improve our Services)
• Legal obligation (compliance requirements)

6) How We Share Information (and with whom)

We do not sell your personal information for money.

We may disclose information to service providers that help us run our business (for example: hosting, CRM, analytics, scheduling, email/SMS tools, call tracking, and form providers), professional advisors, authorities if required by law, and in connection with business transfers where permitted by law.

Targeted advertising and “sharing”: We may use analytics and advertising tools to understand traffic and ad performance. In some jurisdictions (notably California), certain disclosures for cross-context behavioral advertising may be considered “sharing,” even if no money changes hands. If this applies, you can opt out (see “Your Privacy Rights”).

7) Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to remember preferences, understand website performance and usage, measure marketing effectiveness, and improve our Services.

Your cookie choices: You can control cookies through browser settings and any cookie preference tools we make available on the site (if enabled).

Global Privacy Control (GPC): If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of applicable sale/sharing where required by law.

8) SMS, Phone Calls, and Email Marketing

• Email marketing: You can unsubscribe anytime using the link in the email or by contacting us.
• SMS: If you opt in to receive texts, you can opt out at any time by replying STOP (message/data rates may apply depending on your carrier).
• We may contact you about your inquiry even if you do not opt in to marketing, when it is a reasonable follow-up related to your request.

9) Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing requested services, maintaining business records, resolving disputes, and complying with legal obligations. Retention periods vary by data type.

10) Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, and obtain a copy of personal information, opt out of targeted advertising and certain disclosures, and appeal decisions where applicable.

How to submit a request

Email us at info@imwebpros.com with the subject line “Privacy Request” and include your name, the email and/or phone number you used to contact us, and the request you want to make. We may need to verify your identity before fulfilling requests.

Appeals (where applicable)

If we decline your request, you may appeal by emailing info@imwebpros.com with the subject line “Privacy Appeal” within a reasonable timeframe (for example, 30 days).

11) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12) Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

13) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

14) Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

15) Contact Us

IM Web Pros
Keller, TX 76248
Email: info@imwebpros.com
Phone: (817) 934-1158